Tier 2 Desktop Technician

Our client is a leading health solutions organization with over 300,000 dedicated employees nationwide. The Desktop Support Technician will provide production-based support to all corporate end users across the Midwest region of the enterprise. Production based responsibilities include managing all escalated tickets for tier 2 support - software and hardware based. This is a great opportunity for a candidate looking to grow in a large corporate environment. We are seeking individuals with great communication skills who are eager and hungry to grow with a rapidly growing team. The ideal candidate will have strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work and the ability to build productive relationships with peers. This individual will sit onsite 5x/week. Responsibilities include:
Proactively monitors and performs preventative maintenance.
  • Perform necessary diagnostic, root cause analysis, and corrective actions for hardware and software problems using predetermined methods.
  • Able to identify and escalate to appropriate groups; collaborate to identify root cause.
  • Candidate will create checklists and procedures for problem control and prevention.
  • Work in a team setting, sharing information, designated SME for assigned areas/functions of the business and other technical teams.
  • Responds, resolves, and documents service tickets in a timely manner according to service level agreements or assigned completion dates.
  • Resolves work orders and problem tickets across multiple locations including those remotely supported.
  • Focus on more complex issues requiring greater expertise.
  • Work independently without direction of teammates or manager to complete work orders and trouble tickets for end users.
  • Ability to complete project and activities independently with little or no follow-up from Manager or Senior technician including assigned change control tasks.
  • Ability to travel locally and remotely for projects, escalations, outages, production support, and cross-training.
  • Ability to install and service equipment located on the floor as well as, overhead.
  • Ability to communicate with the business to seek buy-in and understanding of mutually desired goals and objectives; think enterprise.


Compensation:
$20/hr to $25/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 1+ years in a Microsoft windows environment providing hands-on IT Desktop Support.
  • 1+ years in a Microsoft windows environment providing remote Desktop Support using remote tools such as Splunk, Splash top, RTS, Go to assist, and/or Remote Desktop.
  • 1+ years of hands-on experience supporting printers such as: Zebra, Ricoh, HP, Cannon, and/or Lexmark.
  • 1+ years of experience installing and maintaining equipment located on the floor as well as overhead.
  • Ability to move printers, monitors, and other equipment as needed up to 50 lbs.
  • 1+ years of problem solving/trouble shooting experience that demonstrated working knowledge of operating systems/hardware/software.
  • Post training must be available to work the shift, Monday through Friday 8:00 AM CST- 5:00 PM CST.
  • Must be flexible with shift. First 4 weeks of training the start and end time will vary based on who they train with/shadow.
  • Ability to work in office 100% of the time. This is NOT a remote role.
  • Reliable transportation.

• 2+ years in a Production Environment proving Desktop Support HIGHLY Preferred
  • Good oral and written communication skills and possesses a strong customer focus.
  • Completing project tasks independently with little or no follow-up from Manager including assigned change control tasks.
  • Bachelor's degree and 3 + years of experience in a hands-on desktop support role.
  • Experience in a Windows environment with MCSE, MCP, A+, SEC +, Network + certification.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.