Job Description
Must Haves:
1 year of experience in customer service, call center or service support
High School Dipolma
Strong interpersonal and customer service skills, and a basic understanding of call centers and call tracking system
Understanding of the technical components of an Information System, including basic hardware, platform, database concepts and terminology
Ability to manage a multiple line telephone system
Day-to-Day:
This resource will deliver first-line technical assistance to team members over the phone, addressing issues related to computers, servers, software applications, and hardware. Evaluates the scope and complexity of each problem, applying established troubleshooting protocols and recreating scenarios when needed to identify solutions. Ensures every interaction is thoroughly recorded in the support tracking system, and promptly escalates more advanced or unresolved issues to higher-level support teams.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Haves:
1 year of experience in customer service, call center or service support
High School Dipolma
Strong interpersonal and customer service skills, and a basic understanding of call centers and call tracking system
Understanding of the technical components of an Information System, including basic hardware, platform, database concepts and terminology
Ability to manage a multiple line telephone system
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.