Job Description
Provide expert-level operational and functional support for Opera Cloud PMS across Hyatt hotels worldwide
Act as Level 3 Application Support for PMS and in-house applications (Colleague Advantage)
Investigate, troubleshoot, and resolve complex system issues escalated to L3 support
Serve as liaison between hotel operations teams, PMS deployment, Oracle Support, and other internal teams
Ensure adherence to Hyatt’s business practices and brand standards for PMS configuration and usage
Maintain up-to-date documentation, job aids, and configuration guides
Support colleagues during project development, beta testing, and post-installation phases
Coordinate with vendors to achieve property system resolutions
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5+ years of leadership experience in hospitality operations (Guest Reception, Housekeeping, Guest Services, or Reservations)
3+ years of Opera PMS experience (front end and configuration)
Strong problem-solving, analytical, and communication skills
Experience working within a service ticketing or case management system
Ability to work independently and manage multiple priorities across time zones
Ability to prepare and deliver training
Bachelor’s degree in Hospitality Management, Information Systems, Computer Science, Business Administration, or equivalent experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.