Job Description
Insight Global is looking for a Client Service Specialist to join a growing Financial Services client of ours in Peoria, IL.
As a Client Service Specialist (CSS) at our Charles Schwab Independent Branch, you will be the first point of contact for clients and play a key role in delivering a secure, professional, and seamless experience. You’ll be responsible for client verification, account support, operational processing, and helping the branch run smoothly.
Key Responsibilities
Client Experience & Verification
Greet clients professionally and verify identity according to SOP.
Review Client Central and Salesforce (Executive Summary + notes) to prepare for client interactions.
Account & Service Support
Handle account inquiries and service requests.
Process updates such as address, beneficiary, and transfers.
Provide documentation and scheduling support for meetings.
Escalate complex issues to Financial Consultants or leadership.
Operational Excellence
Ensure compliance with Schwab policies and SOPs.
Keep accurate records of client interactions.
Support branch efficiency through phones, scheduling, and walk-ins.
Team Collaboration
Partner with consultants and leadership to deliver a coordinated client experience.
Share client insights to support relationships.
Contribute to a positive, client-first culture
Compensation/Salary: up to $80k (possible flex., based on experience) + annual bonus +benefits
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 1+ years of Client service or administrative experience, ideally financial services
• Strong attention to detail; ability to follow procedures.
• Excellent communication and interpersonal skills.
• Comfortable using CRM tools (Salesforce) and operational platforms.
• Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
• Accountable and dependable.
• Adaptable in a fast-paced environment.
Nice to Have Skills & Experience
• Previous experience in Financial Services/Wealth Management and/or closely related industry
• Completion of the SIE (Securities Industry Essentials) exam, or willingness to obtain within first year (branch supported).
• Organized and compliance focused.
• Proactive problem solver.
• Committed to delivering outstanding service
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.