Job Description
Overview:
We’re seeking a polished and technically skilled Level 2 Desktop Support Technician to provide white-glove service to end users, including VPs and executives. This role requires strong customer-facing skills, AV support experience, and hands-on desktop/laptop troubleshooting. The ideal candidate will be comfortable presenting themselves professionally, supporting high-level stakeholders, and managing a wide range of hardware and software issues.
Responsibilities:
Provide white-glove technical support to executives and end users, including AV setup and troubleshooting (Zoom, camera, audio issues)
Perform hands-on desktop and laptop repairs, including board, screen, memory, and hard drive replacements
Support imaging and deployment efforts, including office moves and equipment setup/teardown
Troubleshoot and support tablets, Android devices, and iPads
Collaborate with internal teams to ensure timely resolution of technical issues
Maintain a professional demeanor and clear communication with all levels of staff
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Qualifications:
Strong customer service skills and professional presence
Experience supporting VPs and executive-level users
AV support experience, including Zoom and camera troubleshooting
Hands-on desktop support experience, including hardware repair and imaging
Familiarity with Microsoft 365, Active Directory, and ServiceNow
Ability to work independently and prioritize tasks effectively
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.