Job Description
Insight Global is seeking a Service Desk Technician to resolve technical issues for a large enterprise company. This person will be responsible to handling internal employee calls to help troubleshoot IT issues. They will also be responsible for resolving self service desk tickets. They will be handling a large volume of calls on a daily basis, so a person who has a large enterprise background is preferred. They will need to facilitate the business' needs for ongoing technical support. This person will be on a team comprised of other technicians supporting the organization. This role is fully remote, however they will need to work CST hours from 2:30-11:00pm CST.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-STRONG level 1 technician experience
-3+ years of service desk experience
-Experience working with Citrix
-Experience troubleshooting in Azure Active -Directory and Intune
-Understanding of group policies and admin portals in AD
-Experience with Microsoft authenticator
-Strong knowledge of Office 365
-Familiar with ServiceNow ticketing system
Ability to multitask
-Experience supporting Windows 11 and Mac OSx
-Customer Service experience
-Experience handling large volume of calls daily (15-20) in tandem with some self service tickets
-Experience working in a fast paced environment
-Experience installing/uninstalling PC hardware/software
-Experience with VPN solutions and troubleshooting network connectivity
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.