One of Insight Global's chemical manufacturing clients is looking for a PART TIME L2 Service Desk consultant to join their team in Wyoming, IL! This position is 4 days on site with the potential for additional hours if needed.
This role encompasses tasks such as installing hardware and software, onboarding and offboarding users, ensuring security compliance, integrating and upgrading systems, troubleshooting issues, and providing general IT support for the plant's end users. This individual will also complete quarterly Windows security patch & firmware updates and yearly PCN/LAB cybersecurity training. This individual will be the sole IT support provider for the plant, with collaboration from the Global IT team.
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- Experience in L2 IT support, including hardware/software troubleshooting, imaging and deployment of devices, strong understanding of network infrastructure, user onboarding/offboarding, asset management, etc.
- Experience in industrial cybersecurity including PLC backup and recovery, Windows patching, firmware updates, vulnerability assessments, and secure device management in PCN/LAB environments.
- Proven ability to support onsite infrastructure including device network connections, badge access, camera surveillance systems, time & attendance systems, complex meeting room set ups, etc.
- Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.