The Head of US End User Technology Infrastructure Engineering will lead and oversee the design, strategy, and management of end-user technology solutions for the bank. This role is responsible for ensuring a seamless, secure, and efficient technology experience for all employees, enabling productivity and collaboration while maintaining compliance with regulatory requirements. Youll develop and execute the end-user technology strategy, aligning with business goals and objectives. To do this, You will collaborate with senior management and cross-functional teams to ensure that end-user technology aligns with the broader IT and business strategies. You will be expected to drive innovation, lead a high performing team, and ensure the continuous improvement of end-user services.
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10 + years of experience in Technology Infrastructure Management, with a strong focus on IT Service Management (ITSM), Transformation and Project Delivery
5+ years in a leadership role preferably within Telecom or Financial Services industry.
Experience with cloud-based infrastructure
Deep knowledge of Telephony and end user computing technologies, including VDI, Windows, Mac OS, mobile device management (MDM), Office 365, collaboration tools, and endpoint security, as well as expertise in telecom solutions
Certification in ITIL Foundations is ideal.
Experience in process engineering and knowledge of banking regulations and standards, such as FFIEC, PCI-DSS, or GDPR, as they apply to end-user technology is an asset.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.