Head of US End User Technology Infrastructure Engineering

The Head of US End User Technology Infrastructure Engineering will lead and oversee the design, strategy, and management of end-user technology solutions for the bank. This role is responsible for ensuring a seamless, secure, and efficient technology experience for all employees, enabling productivity and collaboration while maintaining compliance with regulatory requirements. You’ll develop and execute the end-user technology strategy, aligning with business goals and objectives. To do this, You will collaborate with senior management and cross-functional teams to ensure that end-user technology aligns with the broader IT and business strategies. You will be expected to drive innovation, lead a highperforming team, and ensure the continuous improvement of end-user services.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 10 + years of experience in Technology Infrastructure Management, with a strong focus on IT Service Management (ITSM), Transformation and Project Delivery
• 5+ years in a leadership role preferably within Telecom or Financial Services industry.
• Experience with cloud-based infrastructure
• Deep knowledge of Telephony and end user computing technologies, including VDI, Windows, Mac OS, mobile device management (MDM), Office 365, collaboration tools, and endpoint security, as well as expertise in telecom solutions

• Certification in ITIL Foundations is ideal.
• Experience in process engineering and knowledge of banking regulations and standards, such as FFIEC, PCI-DSS, or GDPR, as they apply to end-user technology is an asset.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.