Job Description:
Reporting to the Patient Support Supervisor, the Patient Support Specialist is responsible for resolving inbound patient requests related to billing and appointment scheduling in a multi-channel environment. The ideal candidate will be motivated by joining a quickly growing organization.
Responsibilities:
Schedule appointments for new and established patients while considering patient insurance, schedule templates and patient/provider preferences
Monitor multi-channel inbound patient requests to ensure timely response and accurate resolutions
Work with patients and insurance carriers to resolve patient billing inquiries
Responsible for maintaining individual and departmental goals including Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others
Maintain confidentiality of all patient information with a full understanding of HIPAA requirements
Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules
Other duties as assigned
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
1+ years in a healthcare environment preferred, preferably in billing, front office administration or call center
Must possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interaction
High School diploma or GED required
Experience using Athena as an EMR system
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.