Technical support Administrator

Main point of contact onsite for IT equipment and access.
Provide support for desktops, laptops, printers, peripherals, networking infrastructure and other computer related devices.
Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
Track all the IT assets and inventory.
Complete RMA processes for IT equipment.
Participate in periodic maintenance and infrastructure improvement projects after hours, and on weekends.
Provision and maintain user access.
Ensure all incidents are tracked in the ticketing system.
Write, update, and edit knowledge base articles
Complete preventative maintenance for hardware and software services.
Flexible availability for occasional on-call support, which may include weekends and holidays.
Report security issues.
Additional duties and responsibilities as assigned.

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Experience with Windows and MacOS
Ability to maintain end user warehouse devices such as thermal label printers, all-in-one desktop PCs, iPhones, and 2D barcode scanners.
Strong understanding and maintenance of wireless networks in industrial production environments assisting remote network engineering teams.
Some experience administering users and groups in Microsoft Entra ID (formerly Azure Active Directory) and M365 Admin.
Experience managing devices via Microsoft Intune or similar industry MDM.
Ability to prioritize work based on department and production objectives
Solid Inventory Management skills.
Excellent written and verbal communication skill

A+, Network +, or other IT industry standard certifications.
Experience working in a cloud first infrastructure environment.
Well versed in the M365 suite and Microsoft products

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.