Service the Firms software portfolio, being a level 3 escalation point for end users and support teams, and further defining ways to increase stability, performance, and features in the environment.
Perform ongoing analysis, selection, development, testing, and best practices to ensure continuous quality improvement of the application stack on physical and virtual user endpoints.
Oversee application packaging requirements, configuration, design, and customization for large, complex, or firm-wide applications.
Contribute to teams afterhours support coverage and maintenance windows.
Other duties as assigned to fully meet the requirements of the position.
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At least 7 years of industry experience in application support of Microsoft Office Suite, iManage Worksite/DeskSite, BigHand products, Workshare Professional or similar software programs.
Experience with Microsoft 365 SaaS products and corresponding third party applications that integrate.
In-depth technical knowledge of Microsoft Windows 11.
Ability to maintain awareness of technology developments and make recommendations to the team, managers, and team lead.
Experience in ongoing quality assurance tasks and processes related to monthly patching and other software update cycles.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.