Insight Global is looking for a Secret cleared Lead VTC Technician to lead a team sitting out of Rock Island, Illinois in support of a Federal program. The Lead will be responsible for the following:
Takes the initiative to ensure tasks are completed and customer services
is provided on the conference team according to the contract.
Reviews room capabilities with current technology and government trends to suggest ideas/equipment that can improve functionality of the rooms.
Offers proposed equipment recommendation when requested by G6 customer.
Takes initiative with very little direction from Program Manager to get things
completed.
This individual is responsible for day to day leadership to ensure that conference
events are covered and conference rooms are functioning properly.
Must be able to communicate effectively with high ranking officials and VIPs on a daily basis and at offsite events.
Upon request, prepares recommendations to the government on purchases for improved performance in the conference rooms.
Maintains schedule for the team to ensure coverage to support all events.
Works independently under overall project objectives and requirements; apprises Program
Manager about progress and unusual complications.
Work is reviewed for accuracy of judgment, compliance with instructions, and to insure proper alignment.
Adapts design approaches successfully used in precedent systems. Completed work is reviewed for timeliness, compatibility with other work, and effectiveness in meeting requirements.
The Video Teleconference Technician operates a multitude of audio and video teleconferencing equipment.
Operational tasks include but are not limited to initializing facility equipment, controlling audio environments, remote camera operation and presentation controls.
Must operate both secure and non-secure facilities.
Operate and\or assist in operating facilities with and without touch panel integration.
On-site technical support during video teleconference calls.
Perform test connections and dry-runs and provide customer training on new installations.
Prepare written documents for user training and operational guides and checklists.
Responsible for the operation of complex state-of-the-art cryptologic equipment, to include the management and control of the classified keying materials and operation and maintenance of the secure command and control video teleconferencing systems.
The employee will also perform remote network management functions utilizing proprietary software to resolve operational problems throughout the network.
The Task Lead will resolve network connectivity and interoperability communications problems by utilizing state-of-the-art software tools and diagnostics.
Provide operation, hardware and software maintenance, oversight, coordination, documentation, reporting and management for video teleconferencing systems, facilities and networks.
Monitor the performance of video teleconferences in order to correct any problems that may arise, e.g. loss of video, loss of audio, or disconnects.
Schedule, change and cancel VTCs using the DISN Video Services on-line reservations and scheduling system.
Coordinates with internal departments and external sites by reviewing and evaluating requirements and recommends facilities based on specific requirements.
Provide site logistic functions and inventory.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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A minimum of five (5) years of combined experience of
specialized training and experience in telecommunication systems operation and management.
Experience must have been acquired within the last ten years.
Bachelors degree
Experience must include significant work with VTC and Conference facilitation.
Should possess certifications in related areas and have clear goals of additional certifications needed to support emerging technologies.
Must have at least two (2) years leadership experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.