One of the largest Supply Chain and Logistics companies is looking for a skilled Desktop Support/Network Administrator to join their growing team. This role involves traveling to all 17 sites in the Chicago area to provide on-site technical support. You will work closely with the enterprise network admin team to ensure seamless operation and maintenance of our network infrastructure in our Distribution Centers.
Key Responsibilities:
On-Site Technical Support: Travel to various sites to provide hands-on support for network, phone, and desktop issues.
Printer Management: Manage and troubleshoot a fleet of 50+ Zebra printers, addressing reconfiguration and ongoing issues.
Network Administration: Handle networking tasks such as taking down and reconfiguring access points (APs) and upgrading network circuits to 5 Gbps.
Helpdesk Support: Assist corporate end-users through the helpdesk by diagnosing problems and offering solutions through a logical sequence of questions.
Problem-Solving: Utilize strong troubleshooting skills to resolve a wide variety of technical issues efficiently, minimizing downtime.
Documentation: Document procedures and follow established protocols to help IT Management identify and address recurring trends.
Communication: Effectively communicate issues and resolutions to users, ensuring they are informed and satisfied with the support provided.
Hardware/Software Setup: Set up new hardware and software as needed.
On-Call Support: Be available for on-call support as required.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Minimum of 3-5+ years of relevant experience as a Desktop Support/Network Admin or Systems Admin Professional
Proficient in Server Administration and Networking, with experience in supporting Microsoft Windows 10 and Office 365 applications.
Strong background in Active Directory and general system administration tasks.
Excellent communication abilities, capable of guiding customers step-by-step through problem resolution.
Experience using ticketing systems such as ServiceNow.
Experience troubleshooting printers, particularly Zebra printers.
Ability to install, move, and lift equipment weighing up to 50 lbs.
Must have a valid drivers license and a vehicle for site-to-site travel.
Strong analytical and problem-solving abilities.
Good interpersonal skills with strong oral and written communication capabilities.
A strong desire to learn and grow within the IT field, go-getter mentality
Specific experience in the logistics/supply chain industry.
A 4-year degree is desired.
Any relevant certifications such as CompTIA A+, Security Certification, Microsoft Certified Professional (MCP), or ITIL Foundation Certification.
Additional knowledge in SQL, PowerShell, and Windows service setup.
Experience supporting warehouse operations and distribution management buildings
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.