UX Researcher II

Insight Global is seeking a UX Researcher to help internal stakeholders better understand end-user behaviors, needs, and motivations. You will work collaboratively with Product Managers, UX Designers, Customer Support, Engineers, and business stakeholders to develop testing strategies, evaluate data and propose solutions. The ideal candidate should be analytical, with a talent for problem-solving, and be an effective communicator and collaborator with our business partners, customers and end-users.



A UX Researcher contributes significantly to teams' understanding of user behaviors, needs, and motivations. They own and execute part of the UX research strategy for a business or product line. They use observation techniques, interviews, task analysis, and other feedback methodologies and ensure our products are regularly tested with users.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

4+ years of experience as a UX Researcher

Competent in recruiting (IPMs, scheduling tools, third party, marketing emails, phone/video customer outreach, soliciting feedback). Excel, statistical knowledge to analyze data, run search

Can explain where and how PII must be protected.

Must be able to share portfolio

Shows skill in participant recruiting, customer outreach and soliciting feedback.

Use research software for unmoderated and moderated user testing, research repositories, qualitative data analysis, qualitative data analysis and taxonomy classification.

Experience with data and analysis tools such as Google analytics, Pendo, Excel, Dovetail, Full Story or equivalent.

Experience with wireframe tools such as Sketch, Figma, Adobe XD, Axure RP or Balsamiq.

Understanding of multiple user framework types (e.g., Cultural Models, Jobs-to-be-done, Mental Models/Mapping, Influence maps) and user-centered design processes.

Interprets metrics to regularly inform customer needs and conduct appropriate research activities.

Able to lead segments of workshops effectively. Excellent presentation and communication skills.

Experience doing usability testing (1:1 interviews, usability testing, surveys, card sorts, tree tests, remote interviews etc.)

Being able to discern what method is necessary to get what they need

Must be able to derive and present value add of hard data findings, strong understanding of complex data relationships

Interprets metrics to regularly inform customer needs and conduct appropriate research activities.

Able to lead segments of workshops effectively. Excellent presentation and communication skills.

- Build Prototypes

- Experience with wireframe tools such as Sketch, Figma, Adobe XD, Axure RP or Balsamiq.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.