ServiceNow Responsibilities:
* Address Level 2 or 3 tickets.
* Handle requests and incidents using ServiceNow.
* Collaborate with teams for change management.
* Monitor and manage any network changes (overtime opportunity available for after-hours work and weekends, when needed).
Webex Control Hub Tasks:
* Ensure Webex devices are online.
* Configure new devices within Webex Control Hub.
* Handle Cisco endpoints and Pexip.
* Collaborate on testing scenarios.
* Work with networking and security teams.
* Use CCNA-level knowledge for troubleshooting.
Professionalism:
* Maintain a polished demeanor for interactions with C Level Executives.
*** 3 days / week on-site - Manager is flexible if Technician worked overtime
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
* White glove customer service, supporting C level Executives
* Ability to troubleshoot Audio Visual Conferencing systems
* Working knowledge of Cisco Webex Control Hub
* Working experience with major videoconferencing equipment such as Webex Devices
* Cisco Telepresence MCU (multipoint control units) and control systems from Cisco
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.