Day to day:
Our client is looking for a Remote Level 2 Service Desk Agent to join their team out of London. This resource is responsible for handling PC and mobile device tickets from a support queue in a timely manner and assisting users with various advanced systems issues. This individual maintains a proficient knowledge of technical programs and is able to assist users with a variety of problems and may be asked to assist in special projects.
Responsibilities
* Respond to incidents assigned to the Remote Level 2 ticket queue and resolve client problems via telephone or in person
* Provide level 2 technical support including:
o General Windows troubleshooting including Windows 10 and 11 OS, Printers, Microsoft Office, and Microsoft Teams
o General Network troubleshooting including Wi-Fi, VPN, and Ethernet connections
o Mobile Device support for apps including email, MFA, and Intune
o Follow and execute documentation regarding configurations in Microsoft Azure including MIM/PIM groups, security groups, and access permission
o Manage configurations to Exchange including, converting shared mailboxes, creating and editing distribution lists, and processing quarantined emails
o Manage Active Directory tasks including creating and configuring accounts
o Evaluate security threats via Carbon Black including managing trusted partners lists, triaging detected risks, and mitigating compromised accounts
* Document client incidents in a ticket management system
* Analyze, resolve, track, escalate and accurately document various technical problems
* Stay current on and adhere to established policies, procedures, documentation and technologies key to long-term success
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.