Support agents and supervisors to access servicenow and direct client and healthcare systems that have access to servicenow intances themselves. Dashboards on their homepage. The actual study participants they do not have licenses on their servicenow page. Any questions about research study, instances, PI/PHI transferred through webforms.
Multiple channels through servicenow.
API Integration is key here. RESTAPIs is all that they work.
Outlook mailboxes in servicenow - an email automatically creates a case.
Ideal Candidate:
Expert in JavaScript - that's the main programming language in ServiceNow
ServiceNow itself - version upgrades, skip one, how upgrades happen
OAUTH - for outlook.
Moving from dev to production instances
Property changes in the ServiceNow env
Production issues
Local to US
No security clearances
Backlog in Jira - they have access to Jira.
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-Need is for at least 20 hours of work each month till December 2024 and 15 hours a month : Jan through June 2025
-ServiceNow Developer who has more than 5 years of development experience to maintain an existing integration engine on FedRAMP instance which makes API calls to Google Apps service from ServiceNow and API calls to Tango card systems for incentives
-Developer will need to perform additional activities such as upgrading ServiceNow instance for latest versions, resolving upgrade conflicts and maintaining changes as part of change sets
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.