The IT Technical Support Specialist - Sr. position will be responsible for ensuring proper IT
technical support, allowing end users to accomplish their business tasks. Supports local and
remote PC and mobile hardware and software, via direct or remote contact with the hardware
and/or the end user, as well as performing network system administration.
This position serves as the second-level escalation support to a third-party outsourced first-level helpdesk.
Plans, implements, monitors and supports corporate hardware and software infrastructure.
Deploys, administers, and supports corporate and remote office servers/desktops.
Performs advanced system and user administration for the entire organization and design.
Installs software and peripheral equipment onto corporate workstations. Manages and installs
appropriate operating system and software upgrades, patches, printers, drivers, etc.
Provides third-level support for issues which are escalated by the second-level service delivery
team and first-level helpdesk. Resolves complex end-user requests for installs, problem
diagnoses, and equipment repairs. Performs hands-on fixes, including software/ hardware
install and upgrades.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.