Insight Global is seeking an Industrial Print Specialist to sit remote in Chicago, Illinois for the largest leading manufacturer for Business and Industrial imaging products. Provide remote customer support to the end clients for UV Inkjet Press. 1-3 calls daily on average. If remote support does not resolve the issue, the Industrial Print Specialist will contact internal operator to conduct a game plan to go out in the field and provide hands on support. Provide onsite technical support to customers on the installation, operation, maintenance, and repairs of industrial printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, training, loading software updates and performing preventative maintenance at scheduled intervals. Additional duties include - Provide operator training on mechanical aspects and software. Provide training to the Industrial Print team on Mechanical & Software aspects of KM-1. Communicates clearly and professionally with customers to handle requests efficiently; conveys technical information in an easily understood manner; exceeds customer expectations regularly.
* Minimum 3-5 years of expereince and working knowledge of either offset press repair, production print repair, OR industrial inkjet technology expereince.
* Willingness to travel up to 70% to assist customers with difficult issues If/When needed.
* Attention to detail in every facet of responsibility is mandatory.
* Strong mechanical aptitude, able to resolve issues without outside assistance.
* Self-motivated, able to work alone under high pressure as well as part of a team to resolve issues.
* Knowledge of computers and quick ability to learn new software.
* Inquisitive thinking process
* Excellent interpersonal, communication, presentation and listening skills.
* Ability to sit or stand for periods of time in support of travel or press repair.
* Advanced networking and software knowledge is necessary.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.