Helpdesk Support Specialist

Our client is looking for a Helpdesk Analyst to join their existing team. They will contribute to a team that splits their time between NOC Support and Helpdesk Support for over 800 clients across the country!

* 23 people on the staff right now --

* Provide helpdesk and NOC support - candidate will often need to deal with issues on both sides of the house

* Mix of good phone skills and customer service - little hardware support - have you done application support? have you password resets in bulk? networking connectivity issues?

* Premier support (client that pays a little more) and General support -- split into two groups and field tickets based on most aggressive SLA first

* KPI's and rapport with customers

* Team is diverse in backgrounds.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.