Job Description
Insight Global is seeking a UX Researcher to help internal stakeholders better understand end-user behaviors, needs, and motivations. You will work collaboratively with Product Managers, UX Designers, Customer Support, Engineers, and business stakeholders to develop testing strategies, evaluate data and propose solutions. The ideal candidate should be analytical, with a talent for problem-solving, and be an effective communicator and collaborator with our business partners, customers and end-users.
A UX Researcher contributes significantly to teams' understanding of user behaviors, needs, and motivations. They own and execute part of the UX research strategy for a business or product line. They use observation techniques, interviews, task analysis, and other feedback methodologies and ensure our products are regularly tested with users.
Required Skills & Experience
- 2-4 years of experience as a UX Researcher
- Must be able to share portfolio
- Experience doing usability testing (1:1 interviews, usability testing, surveys, card sorts, tree tests, remote interviews etc.)
o Being able to discern what method is necessary to get what they need
- Must be able to derive and present value add of hard data findings, strong understanding of complex data relationships
- Competent in recruiting (IPMs, scheduling tools, third party, marketing emails, phone/video customer outreach, soliciting feedback).
- Can explain where and how PII must be protected.
- Use research software for unmoderated and moderated user testing, research repositories, qualitative data analysis, qualitative data analysis and taxonomy classification.
- Experience with data and analysis tools such as Google analytics, Pendo, Excel, Dovetail, Full Story or equivalent.
- Understanding of multiple user framework types (e.g., Cultural Models, Jobs-to-be-done, Mental Models/Mapping, Influence maps) and user-centered design processes.
- Interprets metrics to regularly inform customer needs and conduct appropriate research activities.
- Able to lead segments of workshops effectively. Excellent presentation and communication skills.
Nice to Have Skills & Experience
- Build Prototypes
- Experience with wireframe tools such as Sketch, Figma, Adobe XD, Axure RP or Balsamiq.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.