Provide support and coordination for the execution of a Program or Project.
POSITION RESPONSIBILITIES:
* Provide project support to Program and Project manager
* Gather and create status reports.
* Document risk and issues.
* Monitor and capture feedback from users and document changes for the project backlog.
* Provide customer support to customer base (i.e. travel advisors, hotel colleagues, and Sales team)
* Monitor, document, and troubleshoot customer issues
* Prepare Project Communications and announcements.
* Create and maintain web content as needed
* Capture meeting minutes
* Work with a global team and global customers on project issues
* Track completion of tasks and follow up as needed to ensure timelines are met.
* Work with 3rd party vendors on project efforts or for the creation of marketing collateral.
* Perform data analysis
* Prepare and present project status reports and provide timely and accurate information for status updates to the project team, stakeholders and vendors.
Independently manage lower complexity projects
* Create and maintain project schedules
Maintain files and information including but not limited to, project schedules, status reports, financial data, budgets, project documentation and legal documents.
* Tracks the progress of projects
* Builds working relationships with team members, vendors and other departments involved in the projects.
* 3-4 years assisting/coordinating mid-scale projects
* HOSPITALITY EXOERIENCE REQUIRED
* Experience working in a fast-paced environment with changing dates and priorities
* Experience in Smartsheet
* Experience with DocuSign
* Proficient in Excel
* Ability to work independently.
* Analytical skills are essential
* Reacts to project adjustments and alterations promptly and efficiently.
* Strong written and oral communication skills.
* Strong interpersonal skills.
* Experience coordinating the deployment of credit card projects at scale
* Experience working in a fast-paced environment with changing dates and priorities
* Experience working with Shift4 or FreedomPay
* Experience working with the payment card industry
* Experience working with merchant services, banks, and credit card processors
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.