HP is hiring a Campus Technician to service a Wells Fargo. This role will require technical support for users located on the Wells Fargo campus. You will be responsible for assisting with all types of tickets that we receive such as troubleshoot and resolve software issues, hardware issues (provide a hot swap and assist with first time login), WAVE/VDI support, Reimage desktops and laptops, assist with installs, moves, Lifecycle events and EMDL disposal.
- 2-5 Years in a Desktop Support or Helpdesk Position
- Strong software troubleshooting skills
- Capable of reimaging users device and backing up data via Cosmic Utility
- Prior experience remotely connecting to user devices for support
- Able to troubleshoot MS office suite, outlook, VPN network connectivity issues and learn proprietary applications
- Able to back up users' data and reimage device
- Comfortable working with a ticketing system, ServiceNow preferred
- Excellent customer service skills and attention to detail
- Able to keep up with administrative responsibilities around closing tickets and updating wo's.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.