* Proven ability of providing remote support of Avaya Telephony software and associated applications for customers or Agents utilizing telephone and remote diagnostic capabilities.
* You should have experience in proactive monitoring of environment, providing customer support and troubleshooting issues related to Telephony solutions.
* Have experience acting as the internal representative in critical escalations where you will be expected to provide solutions
* You should be able to work with limited guidance within defined criteria to provides solutions to a diverse range of moderately complex problems.
* * This role entails interacting with product users, often external customers in conjunction with employees. These interactions can occur in various setups, including virtual meetings, phone calls and emails. In all of these cases, it's vital to address concerns promptly and maintain a helpful attitude.
* 5+ years' experience supporting Enterprise Voice solutions
* The successful applicant should have a good understanding of the Avaya technology stack.
* Expertise supporting AVAYA Communication Manager and Aura.
AVAYA Workplace, AVAYA Workspaces
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.