A large healthcare company is looking for a Application Support Engineer to join their team. This role will be working on their newly implemented Microsoft Dynamics 365 RCM Product and providing application support. This will include resolving tickets and working with teams to resolve issues, managing system provisioning, administration, data refresh and maintenance, inclusive for all Dynamics 365 environments. In this role, you will be working fully remote. From time to time, you may be expected to get on an early or late meeting to interface with the offshore team supporting the application.
3+ years of experience working in the healthcare industry with knowledge of the relationship between the Patient, Physician, and Pharmacist
Basic knowledge of SQL with the ability to troubleshoot and triage any errors
Experience with cloud applications and cloud deployment
Ability to work in CST with flexibility to work with offshore teams
Basic understanding of the Revenue Cycle Management process
Very strong written and verbal communication skills
Experience with Microsoft Dynamics 365 RCM Product
Experience with the Service now support tool
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.