Job Description
Insight Global is looking for a Level 1/2 Service Desk Analyst to join one of our largest financial clients in downtown Chicago. They will be interacting with end-users via chat functions and phone calls--there is minimal hands on (desktop) work. They will be responding to ticket queues and either triaging issues or escalating them to Level 3. Some examples of issues could be password resets, mobile phone support (they utilize the Good app) and WiFi connection issues, issues accessing outlook, VMWare resets, etc. This person needs to be a team player and someone who wants to move up within the company. Candidates must have very professional communication, and be comfortable only troubleshooting over the phone. This is not a unix/linux or Mac shop, candidates should be comfortable supporting a Windows shop. This person should be comfortable handling 20-30 tickets/day with the team, and escalating about 150 tickets/month.
Environment:
* Windows 10, 11 (not XP)
* Office 365
* Ticketing: ServiceNow, any is fine
* Active directory
* 2500+ Users
THIS ROLE REQUIRES EVERYONE TO BE ONSITE TUESDAY, WEDNESDAY, AND THURSDAY. MONDAYS AND FRIDAYS ARE REMOTE.
Required Skills & Experience
* High school diploma
* 2+ yrs (small - midsized company, the larger the better)
* Wants to grow within the firm, hungry
* Good communication, white glove service (supporting traders at times)
* Windows 10, 11 (not XP), Office 365
* Active directory
* Troubleshoot mobile - mobile iron, blackberry
Nice to Have Skills & Experience
* Multifactor authentication, cisco, VPN, Citrix
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.