We are seeking a dedicated Level 2 Service Desk Technician to join our team. This role involves providing advanced technical support, troubleshooting, and resolving issues for our distribution center and office staff. The ideal candidate will have strong problem-solving skills, technical knowledge, and excellent communication abilities.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Experience with phone and ticketing systems.
Strong knowledge of Windows troubleshooting.
Familiarity with Active Directory, SiteMinder, SailPoint, or Azure AD.
Excellent problem-solving and troubleshooting skills.
Strong communication skills and the ability to explain technical issues to non-technical users.
Ability to work independently and find solutions even when all answers are not readily available.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.