Job Description
A client is looking for a Data Center Technician, who will be the primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues.
You will perform server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
Key KPIs
-Ticket resolutions
-Lower Dwell time
Compensation:
$24/hour to $26/hour
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Basic qualifications
-1+ years of relevant experience in data center operations, IT support, or a similar technical troubleshooting field (NOT installation)
-1+ years of troubleshooting skills and ability to resolve undefined technical problems
-Willingness to participate in a primary responder rotation and support 24/7 data center operations
Nice to Have Skills & Experience
Preferred qualifications
-Experience working in a Data Center environment
-Understanding of network design, protocols, troubleshooting, and in-depth hardware knowledge (e.g., PCIe)
-Experience managing work and priorities through a ticketing system.
Confirm degree/ certifications if applicable:
-An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
-A+ Certification, Net + Certification
Degree or Certification:
-Bachelor’s (preferred, but not required)
-Server + or A+ level of understanding
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.