Job Description
A client of Insight Global’s is looking for a Senior Manager to oversee the team's outreach operations strategy. This role will lead a group of Dialysis Transition Managers focused on improving the patient transition experience from hospital to outpatient dialysis. This person will act as both a strategic leader and operational owner, driving evolution of the outreach program while managing and developing the team. They will own and execute high-impact strategic initiatives, including launching pilot programs, improving operational processes, and identifying opportunities for growth and efficiency within the hospital ecosystem. The role is highly cross-functional, partnering with clinical, operational, and technical teams to implement scalable solutions. On a day-to-day basis, this person will analyze data and hospital insights to inform strategy, lead complex projects from concept through rollout, and present clear, data-driven recommendations to senior leadership. There’s a strong emphasis on storytelling, problem-solving, and driving measurable business and patient care impact.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Haves
7+ years of experience in healthcare strategy, healthcare operations, program management, consulting, population health, care coordination, or related fields
2+ years of direct people leadership experience
Demonstrated ability to develop strategy and influence execution across large-scale initiatives
Experience identifying organizational gaps and designing creative solutions to solve them
Experience developing roadmaps, pilot programs, workflow improvements, or new interventions
Strong analytical and data storytelling skills
Experience using data, KPIs, and performance metrics to make strategic recommendations
Experience presenting recommendations to senior leaders and influencing decision-making
Strong cross-functional collaboration skills
Nice to Have Skills & Experience
Hospital systems
Provider organizations
Population health
Care coordination
Care transitions
Patient navigation
Patient services
Value-based care
Healthcare consulting
Outreach programs
Lean or Lean Six Sigma methodologies
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.