Job Description
We are seeking an experienced Deskside Support Technician (Level 1–2) to provide high-touch, in-person IT support to employees, including executive (C suite) users. This role is critical to ensuring a seamless end-user experience across hardware, software, and device lifecycle management in a Microsoft-centric environment
Key Responsibilities
• Provide in-person, deskside technical support for end users (Level 1–2 issues)
• Deliver white-glove IT support to C suite and senior leadership, ensuring minimal disruption and high professionalism
• Troubleshoot and resolve hardware and software issues across Windows and Microsoft 365 environments
• Perform laptop imaging, refreshes, and device deployments
• Manage incidents and requests using ServiceNow (SNOW) ticketing system
• Support device and systems management, including setup, configuration, and troubleshooting
• Maintain accurate asset management records for laptops and peripherals
• Partner with internal IT teams to escalate and resolve complex issues as needed
• Assist with basic reporting and documentation related to devices, tickets, and inventory
Pay Rate: $25-30/HR
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 2–5 years of experience in Deskside / Desktop / End User Support (Level 1–2)
• Strong hands-on experience supporting Windows and Microsoft 365 environments
• Proven experience providing executive or VIP (C suite) support
• Experience with ServiceNow (or similar ITSM tools)
• Comfortable performing laptop imaging, refresh cycles, and asset tracking
• Excellent communication skills and professional presence in high-visibility situations
Nice to Have Skills & Experience
• Experience with Intune, Entra ID (Azure AD), or Azure administration
• Strong Excel skills for reporting, or ability to leverage AI tools to simplify reporting
• Experience in fast-paced, corporate or enterprise IT environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.