Job Description
Compensation:
$50/hr to $60/hr. - Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are seeking an experienced Operations Manager to oversee a large-scale data center deployment and operations workforce supporting one of the world's leading cloud and AI infrastructure environments.
This leader will be responsible for the day-to-day management of a 24/7 technician organization comprised of Data Center Technicians and Inventory & Logistics Technicians operating across multiple shifts. While technical work direction and project priorities will be provided by the client, this individual will serve as the employer-side leader responsible for personnel management, workforce performance, operational execution, quality standards, shift coordination, and continuous improvement.
The ideal candidate thrives in fast-paced, highly dynamic environments where uptime, deployment velocity, quality, and operational excellence are critical to success.
Key Responsibilities
Team Leadership & Personnel Management
Lead a large technician workforce operating across multiple shifts and campuses
Directly manage Shift Leads and other frontline leaders
Conduct performance management, coaching, career development, and employee engagement activities
Drive accountability, attendance, professionalism, and cultural expectations across the organization
Partner with recruiting teams to support workforce planning, hiring, onboarding, and retention
Operational Execution
Ensure deployment and operational objectives are executed safely, efficiently, and with a high standard of quality
Monitor workforce productivity, execution consistency, and operational performance
Identify operational bottlenecks and implement corrective actions
Drive adherence to SOPs, MOPs, client requirements, and quality standards
Ensure effective shift handoffs and cross-shift communication
Workforce Planning & Coverage
Maintain adequate staffing levels across all shifts
Manage scheduling, coverage planning, and escalation support
Anticipate workforce risks and develop mitigation plans
Support scaling efforts as demand and site capacity continue to grow
Client & Stakeholder Partnership
Serve as the primary operational liaison between client leadership and delivery teams
Participate in operational reviews, business updates, and escalation discussions
Provide timely communication regarding risks, workforce concerns, and execution challenges
Build trusted relationships with site leadership and cross-functional stakeholders
Operational Excellence
Develop reporting and operational dashboards to monitor program health
Analyze KPIs, trends, and workforce data
Lead root-cause investigations and continuous improvement initiatives
Establish repeatable processes that improve quality, efficiency, and scalability
Escalation Management
Own major workforce and delivery-related escalations
Coordinate response efforts across shifts and teams
Maintain calm and decisive leadership during high-pressure situations
Ensure issues are resolved quickly and thoroughly while minimizing operational impact.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Experience
5+ years of people leadership experience
3+ years managing large operational teams in a 24/7 environment
Experience leading multiple shifts or geographically distributed teams
Experience supporting mission-critical operations, logistics operations, infrastructure operations, manufacturing operations, or data center environments
Proven experience managing frontline supervisors, leads, or managers
Leadership & Operations
Strong performance management and employee development experience
Experience building accountability systems and operational processes
Demonstrated success driving quality, productivity, and operational performance
Strong escalation management and conflict-resolution skills
Experience balancing competing priorities in a fast-paced environment
Communication
Executive-level communication skills
Experience interacting directly with customers, site leaders, and senior stakeholders
Ability to communicate effectively with both technical and non-technical audiences
Availability
Ability to support a 24/7 operation when critical business needs arise
Comfortable working occasional off-hours to support escalations, major deployments, or business-critical events
Nice to Have Skills & Experience
Industry Experience
Data center operations experience
Hyperscale or cloud infrastructure experience
Inventory and logistics operations experience
Critical environment operations experience
Large-scale deployment experience
Technical Familiarity
Understanding of rack deployments and hardware lifecycle management
Familiarity with asset management systems
Basic understanding of networking, server, and infrastructure concepts
Knowledge of SOP/MOP-driven operational environments
Exposure to DCIM, ticketing, or workforce management systems
Certifications
PMP
Lean Six Sigma
ITIL
Operations leadership training programs
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.