NOC Specialist

A telecommunications client of Insight Global is looking to bring on a NOC Specialist to join their growing team. This individual will support a population of users consisting of customer service representatives, and corporate support associates with any and all hardware, software, or networking related issues. This is a 6 month contract to hire, that is expected to be 100% onsite. There will be some night coverage as well as weekend coverage, so this candidate needs to be willing and able to do so.

Core Responsibilities:
 Troubleshoot and resolve IT Issues reported via Helpdesk, chat, phone, Voicemail, and
email.
 Provide onsite and remote Software, Hardware, and networking support.
 Account Password resets, unlocks.
 VPN account management and troubleshooting.
 Call center software troubleshooting.
 Assist with new user onboarding and equipment deployment
 Utilize and maintain asset tracking system
 Format and re-image new and returned assets.
 Assign users and computers to proper groups in active directory.
 Assist with creation and removal of user accounts.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

 Proficient with Windows 10 and Microsoft Office suite.
 Laptop & PC imaging and configuring.
 Experience with Networking, Wifi, and VPN.

 Team player with high school diploma or equivalent.
 2+ years in IT related field preferred.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.