Customer Service Representative

In this role, the Customer Service Representative serves as a primary point of contact for customers, supporting the daily flow of documentation, transactions, and service-related inquiries. The individual will collaborate closely with internal teams to ensure records are maintained accurately, customer needs are addressed in a timely manner, and sales-adjacent processes run efficiently. Given the high-volume nature of this environment — averaging approximately 138–145 calls per day across the team — strong communication skills and a positive, team-first attitude are essential. A genuine commitment to workplace safety, attention to detail, and the ability to thrive in a dynamic, fast-moving setting will be critical to success in this role.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Direct, face-to-face customer service experience in a service-oriented environment
• Strong computer proficiency with the ability to quickly adapt to new platforms and internal systems
• Accurate and efficient data entry and keyboarding skills
• Demonstrated track record of delivering high-quality customer service consistently
• Ability to stay composed, professional, and solution-oriented in a fast-paced, high-pressure setting
Collaborative team player who is adaptable and willing to step in wherever needed

• Experience handling payments or processing financial transactions
• Familiarity with document management, digital filing systems, or records organization
• Exposure to cross-functional collaboration across multiple departments or teams
Background in a service-driven, sales-adjacent, or operations-focused work environment

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.