Business Support Manager

The Business Support Manager provides business-facing operational oversight for one or more applications using read-only production access. On a daily basis, they validate post-release and ongoing production results to ensure data accuracy and processing outcomes align with business expectations. They review reports, outputs, and processed data to confirm business rules are being applied correctly. The role serves as the primary business contact for operational validation, issue awareness, and clarification questions. They support audit and compliance activities by verifying business results rather than executing system or configuration changes. This position does not perform coding, configuration, or technical remediation. Instead, it focuses on monitoring stability, ensuring confidence in production outcomes, and escalating concerns to the appropriate technical teams when needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Experience in business application support, operations, or production oversight
• Strong ability to perform production validation and monitoring
• Proven experience verifying data accuracy and processing outcomes against business expectations
• Experience serving as a business point of contact for production issues and validations
• Familiarity with audit, risk, and compliance support activities
• Strong attention to detail and comfort working in read only production environments

• Experience in banking, financial services, or other regulated environments
• Prior exposure to post release validation or production result verification
• Familiarity working alongside technical support or development teams (without performing remediation)
• Experience supporting applications with regulatory or compliance oversight

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.