Customer Service Distribution Agent

Job Description
An employer is seeking a Customer Service Distribution Agent to support a fast paced logistics and warehouse operation. This individual will serve as a key point of contact for customers and internal teams, ensuring the accurate and timely movement of freight and information. The role requires strong attention to detail, a customer first mindset, and the ability to coordinate across warehouse, transportation, and operations teams. The ideal candidate is highly organized, reliable, and eager to become a trusted “go to” resource while supporting continuous improvement and operational excellence.

Day-to-Day
• Perform accurate and timely data entry for receiving, shipping, allocation, and inventory
• Generate and manage all paperwork for customer work orders and shipments
• Provide warehouse staff with documentation and instructions for receiving and shipping
• Coordinate special or last minute shipping requests, expediting as needed
• Ensure accurate and timely billing for clients and vendors
• Seal and unseal trailers as required
• Maintain accurate inventory records and post updates in EDMS
• Train and support new team members on processes and procedures
• Maintain current SOPs for each customer account
• Attend client calls and support onboarding or transitions of new business
• Respond to customer inquiries and complaints professionally and efficiently
• Report customer feedback and potential dissatisfaction to management
• Support staffing needs in coordination with onsite staffing and operations leadership
• Contribute to vendor relationship management (e.g., trucking companies)
• Support miscellaneous projects, filing, audits, and research
• Ensure all work complies with company policies, OPS standards, and regulations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Minimum 1 year of relevant work experience
• Strong customer service mindset with a positive, professional attitude
• Accurate and timely data entry experience
• Proficiency with MS Excel and MS Word
• Fluent in English (written, verbal, and reading)
• Excellent organizational and time management skills
• Strong interpersonal and communication skills
• Ability to meet KPIs and follow operational procedures
• Willingness to complete 52 hours of training annually
• Ability to lift up to 50 lbs and work in a warehouse environment
• Hazardous Materials certification (required)
• Billing certification (required)
• Compliance with internal policies, OPS standards, and external regulations

• Forklift certification (or willingness to be trained)
• Experience working with EDMS or warehouse management systems
• Prior experience in freight, logistics, or warehouse operations
• Experience with inventory management and billing processes
• Proven experience training or onboarding new team members
• Ability to act as a subject matter expert for special requests
• Experience working cross functionally with Transportation and Operations teams
• Strong continuous improvement or process optimization mindset

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.