Field Services Engineer

The Field Services Engineer serves as a mobile technical specialist, delivering hands-on support for complex desktop, network, and application-related issues. This role partners closely with the Tier 2 end-user support team as the primary field-based escalation resource, ensuring timely and effective resolution of critical incidents. This support plays a vital role in advancing the company’s mission of helping children achieve a lifetime of excellent oral health.


• On-Site Support: Deliver hands-on technical support to clients at their locations, resolving hardware and software issues as they occur.
• Installation and Maintenance: Install, configure, and maintain hardware and software as needed, ensuring optimal performance and reliability. Perform routine maintenance to proactively prevent system issues.
• Troubleshooting: Identify, diagnose, and resolve complex technical issues using best practices to reduce downtime and improve system performance.
• Client Interaction: Serve as the primary on-site point of contact for clients, responding to questions and collaborating in a professional and respectful manner.
• Documentation and Reporting: Accurately document on-site visits, troubleshooting activities, and resolutions in the IT ticketing system to support knowledge sharing and efficient issue tracking.

• Up to 70% travel, primarily local.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Minimum of 3+ years of experience in a field services engineering role or comparable technical support position within an enterprise IT environment.
• Demonstrated expertise in troubleshooting Windows desktop and laptop environments, common business applications (e.g., Microsoft Office Suite), and basic networking concepts.
• General knowledge of macOS operating systems and mobile device support.
• Working familiarity with Microsoft Intune and Autopilot.
• Strong communication and customer service skills, with the ability to work effectively with both remote teams and on-site users.
• Valid driver’s license.

• Industry certifications such as CompTIA A+, Network+, Microsoft, or Apple certifications are preferred.
• Experience supporting Active Directory environments is a plus.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.