Job Description
As a 3D Print Customer Engineer, you will provide onsite technical support to customers, resolving issues and executing action plans to enhance product performance and customer satisfaction. You’ll be responsible for maintaining detailed service activity reports and organizing case information using defined support processes and tracking tools. Your role will involve traveling to customer sites to address technical escalations, participating in technical meetings to review service incidents, and proposing actionable solutions. A strong customer focus is essential during troubleshooting, and you’ll be expected to deliver timely responses in line with SLA agreements. You will also provide valuable Voice of Customer (VOC) feedback to the Product Manager and attend training sessions on new products and upgrades. This position involves working with S100 printers, as well as plastic and metal Multi Jet Fusion (MJF) machines. Hourly rate is 30-40/hr depending on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelor's degree in Mechanical and/or Electrical Engineering or relevant technical education
• Experience with technical reports
• Experience in a customer facing role
• Experience in Additive manufacturing (3D printing equipment and Software)
o Any background in manufacturing - working with capital equipment
• Valid Driver's License and vehicle for transportation
Nice to Have Skills & Experience
• Certifications in: Indigo, LFP, Heidelberg
• Interested in 3D printing
• Experience working on:
o S100 Printers
o Plastic MJF Machines
o Metals MJF Machines
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.