Job Description
A client in the Midtown/Atlanta area is seeking a Desktop Support Technician to join their Office IT team. This role is ideal for someone early in their IT career who is eager to learn and grow in a fast-paced environment. The primary responsibility is to support employees and contractors with their technology needs, including PCs, Office 365, and basic hardware/software troubleshooting.
• Provide front-line support to users via walk-ins, calls, emails, and chat.
• Assist with onboarding tasks such as setting up new hires and temporary staff.
• Help manage user accounts, devices, and permissions using Microsoft tools.
• Support laptop and mobile device setup and configuration.
• Troubleshoot common issues with VPN, Office 365 apps, and desktop environments.
• Maintain inventory of IT equipment and ensure devices meet compliance standards.
• Document support procedures and update internal knowledge base.
• Collaborate with senior team members on small projects and process improvements.
• Be flexible and willing to assist with general IT tasks as needed.
Rate: 25-28/HR based on experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Qualifications:
• Associate or bachelor’s degree in information technology or a related field, or equivalent experience.
• 3+ year of experience in IT support or help desk roles.
• Familiarity with Windows 10/11 and Microsoft Office 365.
• Basic understanding of networking concepts.
• Willingness to learn and grow in areas like Azure, Intune, and scripting.
Nice to Have Skills & Experience
Nice to Haves:
• Exposure to Microsoft Azure or Intune.
• Basic PowerShell knowledge.
• Experience with virtual desktops or remote support tools
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.