Job Description
Key Responsibilities:
• Act as a focal point for all distributor/key account inquiries/issues relating to order, price, credit, logistics, customs, damage, shipping, or related items. Work with necessary Avanos teams to resolve issues.
• Ownership for Order Management of key accounts/distributors, including but not limited to EDI troubleshooting, Overages, Shortages, and Damages (OS&D), logistics and back-office concerns, etc.
• Responsible for identifying, processing, and communicating Team Metrics, analyzing key account data, suggesting, and implementing improvement.
• Communicate consistently with superiors, peers, and others who have a need to know. Information should be communicated professionally, in a clear, concise, and timely manner.
• Management and maintenance of Customer Facing related processes, systems, and reporting, including but not limited to Customer Portal and EDI.
• Process returns and order handling adjustments
• Works cross-functionally with other teams and departments to gather insights which will improve customer experience and transactional effectiveness.
• Identify and implement plans, in conjunction with internal Avanos business partners to facilitate shipments that best meets customer requirements.
• Ensure all required documentation is provided to the customer and maintain customer records.
• Utilizing project management skills to effectively develop implementation plans and accurate project timelines to ensure business objectives are met.
• Drive Continuous Improvement culture within Customer Service.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3+ years of experience in a Logistics or Customer Service function
• Ability to exercise independent judgment and decision making
• Strong analytical skills.
• Good human relations
• Strong written and verbal communication skills
• Able to build sustainable relationships (internal and external)
• Experience in SAP systems and processes
• Experience in SFDC systems and processes
Nice to Have Skills & Experience
• 3+ years’ experience in SAP systems and processes
• 3+ years’ experience in SFDC systems and processes
• Demonstrable proficiency in Microsoft Excel
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.