WMS Account Manager

An Insight Global customer is looking to bring on a WMS Account Manager to their growing team. This individual will provide IT account management and project management support to various large customers. Account management includes; but is not limited to, single point of contact for account to liaise with IT, financial reporting, forecasting, status reporting, change request administration, requirements gathering and definition, and managing a matrix environment so that the right group of people are engaged at the right time. In this capacity, candidate acts as the voice of the customer, provide 24 x 7 on-call support for severity 1 issues, per duty roster (generally 1 week every 2 months) with a root-cause/corrective action mindset. Respond to severity 1 escalations 24 x7 x 365, provide IT Project Management (scope, schedule, and budget management) for medium and large complex business startups, managing these projects across multiple IT teams.

Compensation Range: $35/hr to $45/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 1+ years’ experience in Warehouse Management companies
- 1+ years’ experience working with and supporting customer WMS
o Managing customer sites, wms projects within them, related to EDI and WMS integration
- Strong personality, driven mentality, ambitious, and polished; strong communication skills
- Strong documentation skills as it relates to business requirements, creating and managing spread sheets, and scope definition
- Candidate must possess strong client facing skills, need to know what questions to ask to reach the end goal
- Bachelor’s degree in Information Technology, Supply Chain Management, Business Administration, or another related field

• Manhattan Scale experience (strong plus)
• PMP Certification
• Supply Chain Certifications
• Experience as a Super User (Site IT Support for a Warehouse)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.