A client is seeking a Helpdesk to joim the team in supporting level 1 customer support and triage.
$45K-55K - Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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- Highly preferred to be located in Houston, TX - fully remote, but the rest of the team is in Houston
- Bachelors Degree
- 5+ years experience in SaaS product support, triaging tickets, speaking with customers to udnerstand their issues, and escalating to L2 as needed
- Must have experience with Salesforce Sales Cloud, will be using for ticketing
- Experience in training users
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.