Troubleshooting and resolving technical issues related to Snowflake's platform, including data loading, querying, security, and performance.
Managing support cases, escalating complex issues, and ensuring timely resolution.
Knowledge Base Contributions: Contributing to the Snowflake documentation and knowledge base to improve customer self-service.
Communication and Collaboration: Communicating effectively with customers and internal teams to provide clear and concise support.
Performance Monitoring and Optimization: Monitoring Snowflake system performance, identifying bottlenecks, and recommending optimization strategies.
Ray Rate: $10.00-$12.00 an hour
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.