Infrastructure Operation & Support Engineer - INTL UK

Provide IT infrastructure support for lottery systems and ensure continuous operation for lottery companies
Monitor, Troubleshoot & Solve: Monitor infrastructure components and events to proactively detect and address issues, troubleshoot and resolve service outages,
Incident Management: Handle, register, track, and resolve service requests and incidents
Customer Service Requests: Perform recurring daily operational tasks and fulfill customer service requests
Internal & External Communication: Maintain ongoing communication with resolver units and external partners, as well as communication with internal customers and team members.
Participate: in incident and outage calls
Reporting & Documentation: Prepare and deliver effective documentation and reports as required

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Technical:
Higher education in IT, Telecommunications, or a related field
Minimum 5 years of relevant professional experience (mandatory)
Strong proficiencies with this tech stack:
o Linux systems
o basic knowledge of Windows Server and Microsoft SQL Server
o application containerization (ideally RedHat OpenShift)
o high availability solutions, IP networking, VMware vSphere, storage and backup systems, and server hardware
Familiarity with ITIL principles
Willingness to provide standby support and work outside standard business hours
Willingness to travel occasionally (12 times per year)
Detail-oriented, reliable, and able to take ownership of tasks
Able to perform well under pressure and contribute effectively in a team environment
Non-Technical:
Willingness to provide standby support and work outside standard business hours incase of system emergencies
Willingness to travel occasionally (12 times per year)
Detail-oriented, reliable, and able to take ownership of tasks
Able to perform well under pressure and contribute effectively in a team environment

Oracle Database Servers

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.