Application Operation & Support Engineer - INTL UK

Provide operational support: for lottery software applications, including troubleshooting issues and resolving outages
Manage Service Requests: Register, handle, and follow up on incoming service requests and incidents to ensure timely resolution
Execute and monitor recurring daily operational tasks and system events
Track progress and ensure continuity of issue resolution and related activities
Support complex technical tasks and collaborate closely with other resolver units and external partners
Participate in incident and outage calls as needed
Reporting: Generate and maintain regular operational reports

Salary Range: 45,000.0 - 55,000.0 GBP

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Technical:
5+ years of experience in a similar or related role
Experience in operating and supporting complex IT systems and applications
o Basic knowledge of Linux, Windows, SQL, and scripting
o Familiarity with ITIL-based processes and functions
Non-Technical:
Willingness to travel occasionally (12 times per year)
Flexible to work outside regular business hours and provide standby support
Detail-oriented, resilient, and committed to high-quality, responsible work
Able to perform well under pressure and collaborate effectively within a team

Degree in IT or Telecomm with 12 years of relevant experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.