Application Operation & Support Team Manager - INTL UK

Coordinate and supervise the Application Operation & Support team, assigning tasks, tracking progress, and ensuring timely resolution of incidents and service requests.
Provide advanced support and troubleshooting for complex issues related to lottery software applications, including outages and operational disruptions.
Execute and monitor daily operation tasks, ensuring the continuity and stability of application and system performance.
Analyze team performance and support processes to identify trends and drive continuous improvement initiatives.
Communicate and collaborate with internal stakeholders, customers, business units, and external partners.
Participate in incident calls and provide real-time updates and coordination during critical outages.
Reporting: Prepare and deliver regular reports for senior management and key stakeholders.

Salary range: 70,000.0 - 90,000.0 GBP

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Technical:
23 years of exp. with people management
Degree in IT or Telecomm with 12 years of relevant experience, or 5+ years of relevant experience
Experience in operating and supporting complex IT systems and applications
o Linux, Windows, SQL, and scripting, U.I. Apps
o Familiar with ITIL-based processes and service management practices
Non-Technical:
Willingness to travel occasionally (12 times per year)
Flexible to provide standby support/ on-call
Reliable, detail-oriented, and accountable in delivering high-quality work
Able to perform well under pressure and thrive in a collaborative team environment

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.