Insight Global is looking for a skilled and motivated Salesforce Administrator to join a growing Pharmaceutical Manufacturing company in Atlanta, GA. This individual with be a key member of the Commercial Operations team and will be required to be onsite 5 days a week. In this role, you will be responsible for the day-to-day administration, development, maintenance, and support of their Salesforce system. This person will need to be able to effectively communicated cross-functionally with various teams to strategize and develop solutions to address both Customer Engagement support through CRM interactions and reporting needs for the larger organization.
This will be a direct hire role with a salary range of $90-105k.
Responsibilities include:
Act as organizational Subject Matter Expert regarding CRM system, tooling and process design
Manage user accounts, security permissions, and ensure system integrity for CRM
Configure and customize system settings to optimize workflows and meet business requirements
Troubleshoot technical issues and provide end-user support for CRM system
Develop reports and analyze data to address business needs, identify trends and areas for improvement
Empower the Customer Engagement team with tools to facilitate processes. Evaluate the business process, identify improvement opportunities, and make recommendations to senior management
Participate in system upgrades and migrations, ensuring a smooth transition
Stay up-to-date on the latest ERP and CRM functionalities and best practices
Maintain system documentation and develop training materials for end-users
Develop and manage cross-functional initiatives to enable commercial insights, and ensure alignment between business needs and system capabilities
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.