Location: Remote
Contract Type: 12-Month Contract (with potential for renewal)
Compensation: $30/hour
Hours:
Until July 7th: 20 hours/week
After July 7th: 40 hours/week
Schedule: MondayFriday, approximately 7:00 AM 5:00 PM (within the time zone you sit)
We are seeking a highly organized and proactive Operations Manager to lead and support a team of 75 fully remote Rider Assistants. This role is pivotal in ensuring smooth day-to-day operations, effective scheduling, and high-quality service delivery. The ideal candidate is a strong communicator, a natural leader, and thrives in a fast-paced, remote-first environment.
Key Responsibilities:
-Team Management: Oversee a team of 75 Rider Assistants, ensuring optimal performance and engagement.
-Scheduling: Create and manage weekly schedules to ensure adequate coverage and efficiency.
-Training & Onboarding: Facilitate basic training for new Rider Assistants and support ongoing learning initiatives.
-Reporting: Track and report on key performance metrics, attendance, and productivity.
-Escalation Handling: Serve as the primary point of contact for resolving escalated issues quickly and effectively.
-Weekly Syncs: Lead weekly team syncs to align on goals, share updates, and foster team cohesion.
Process Improvement: Identify and implement operational improvements to enhance team performance and service quality.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
Proven experience in operations, team leadership, or workforce management (remote team experience preferred)
Strong organizational and time-management skills
Excellent communication and interpersonal abilities
Proficiency with scheduling tools, spreadsheets, and remote collaboration platforms (e.g., Slack, Zoom, Google Workspace)
Ability to work independently and make data-driven decisions
Comfortable working across time zones and managing a distributed team
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.