A client of Insight Global is seeking an entry level Customer Success Advocate to help onboard and enhance customer experience.
Remote Role
Pay Rate: $15 - $17/hr
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o Excellent written and verbal communication skills.
o Strong problem-solving and analytical abilities.
o Ability to work independently andas part of a team.
o Customer-centric mindset with a passion for helping others.
o Proficiency in using CRM software (e.g., Salesforce, Totango) is a plus.
o Experience answering tickets via email, phone and chat
o Ability to learn new software quickly.
o Strong organizational skills.
- Previous experience in a customer success/ support role
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.