A restaurant industry client of Insight Global is seeking a systems administrator to join their team. This person will provide restaurant system configuration and menu maintenance & administration (food, beverage, retail, pricing, and related configurations) in support of the business needs. Assist the New Restaurant Opening (NRO) process by entering setup information in a timely manner. Frequently assist the Restaurant System Support and Guest Experience Innovation functions by performing related project tasks and assignments. Act as support escalation for all POS menus and related system configurations. Assist with menu and store level tasks related to the new Point of Sale project.
Day to Day:
- Administer approved menus & prices on all required computer applications including, but not limited to the NCR suite of products: Aloha, NCR Back Office (NBO), Online Ordering Web Admin & Menu Configurator.
- Maintain system configuration settings on related computer applications, for all restaurants using Aloha Configuration Center, Command Center, NBO Back Office Manager, and any other tool that there is a developed need for.
- Perform customer service relationship management, by responding to inquiries regarding system setup of related topics.
- Provide escalation support of all restaurants as relates to POS system, back-office system, online ordering system, and any designated system that a need is developed for, using the designated support desk software.
- Provide and maintain documentation regarding system configuration, maintenance processes & schedules, and support plans of related activities.
- Provide and maintain related knowledge base articles for designated help desk software.
- Provide support for the new Point of Sale project.
Compensation:
$40 to $60 per Hour
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of
employment, including options for medical, dental, and vision insurance. Eligibility to enroll in
the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this
role will have access to paid sick leave and other paid time off benefits as required under the
applicable law of the worksite location.
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- Experience working with PAR POS system
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.