Insight Global is seeking a Customer Service Representative for one of our global manufacturing clients to sit at their Duluth, GA, facility. This individual will be processing inbound requests initiated via phone or electronically from internal and external customers for quotes, orders, returns, warranties, etc. They will be answering inquiries regarding order status, order expedites, inventory availability, delivery status, and pricing. The Customer Service Representative will also be interacting with different teams (technology, production, sales, etc.) to solve problems and get information needed for specific inquiries. The ideal candidate will have excellent communication skills, will be detail-oriented, and should be able to work in a fast-paced environment to meet daily quota.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
- 2-5 years of professional customer service experience.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment.
- Previous experience interacting with different teams (e.g. sales, production, technology, etc.)
- SAP (or similar ERP) experience.
- Bilingual in Spanish or French.
- Associate or Bachelors degree preferred.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.